Terms & Privacy

Terms of Service

This website is operated by Urban Gluttony Co. Throughout this site, “we”, “us” and “our” refer to Urban Gluttony Co. By visiting this site and/or ordering from us, you agree to be bound by the following Terms of Service.

Use of the Site

You may not use our products or this site for any unlawful purpose, or in any way that violates applicable laws in your jurisdiction. A breach of these Terms will result in immediate termination of your access to our Services.

General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. Content on this site may not be reproduced, duplicated, copied, sold, or exploited without our express written permission.

Accuracy of Information

We aim to keep information on this site accurate and current, but we don’t guarantee it. Prices, menu items, and availability are subject to change without notice, and we reserve the right to modify or discontinue any part of our Service at any time.

Products & Ordering

Ordering and subscription purchases are handled through our third-party partners (currently Petpooja for direct orders and Rekart for subscriptions). We’ve made every effort to describe our products accurately, but we don’t warrant that colours, images, or descriptions will be 100% precise on every device.

Third-Party Links & Tools

This site and our ordering process may direct you to third-party platforms not operated by us. We are not responsible for the content, accuracy, or practices of third-party sites, and any use of them is at your own risk. Please review their own terms and policies.

User Submissions

If you send us comments, feedback, or suggestions, you agree we may use them without restriction or compensation. You’re responsible for ensuring anything you submit doesn’t violate any law or any third party’s rights.

Limitation of Liability

Our Service and all products delivered through it are provided “as is” and “as available.” To the fullest extent permitted by law, Urban Gluttony Co and its team are not liable for indirect, incidental, or consequential damages arising from your use of the Service.

Governing Law

These Terms are governed by the laws of India, under the jurisdiction of Chennai, Tamil Nadu.

Changes to These Terms

We may update these Terms from time to time by posting changes to this page. Continued use of the site after changes are posted constitutes acceptance of the updated Terms.

Contact

Questions about these Terms should be sent to info@urbangluttonyco.com.

Privacy Policy

When you place an order or subscribe with us, we collect the personal information you provide (such as your name, address, phone number, and email) to complete that transaction. When you browse our site, we may also automatically receive your device’s IP address to help us understand browser and usage patterns.

Consent

When you provide personal information to place an order, arrange a delivery, or manage a subscription, we take that as consent to collect and use it for that specific purpose. If we ever want to use your information for a secondary reason, like marketing, we’ll ask for your express consent separately, or give you a clear way to opt out.

You can withdraw consent at any time by contacting us at info@urbangluttonyco.com, or by mail at: Urban Gluttony Co, 8A Millennium Towers, 21/22 Taylors Road, Kilpauk, Chennai, Tamil Nadu 600010.

Payments

Butterheads does not process payments directly on this site. Ordering and subscription payments are handled by our third-party partners (currently Petpooja and Rekart), through their own secure, PCI-DSS–compliant payment systems. We do not store your card or payment details. We recommend reviewing our partners’ own privacy and security practices for details on how they handle payment data.

Third-Party Services

Third-party providers we work with only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. Once you leave our site or are redirected to a third-party platform (such as our ordering or subscription partners), you’re governed by their privacy policy, not ours. We encourage you to review them.

Security

We take reasonable precautions and follow industry best practices to keep your personal information from being lost, misused, accessed, disclosed, altered, or destroyed without authorization.

Cookies

We use cookies to maintain your session on this site. They are not used to personally identify you on other websites.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or have consent from a parent or guardian to use this site.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected on this page, so please check back periodically.

Contact

To access, correct, amend, or delete your personal information, or to raise a concern, contact our Privacy Compliance Officer at info@urbangluttonyco.com or by mail at Urban Gluttony Co, 8A Millennium Towers, 21/22 Taylors Road, Kilpauk, Chennai, Tamil Nadu 600010.

Refund Policy

Because we prepare and pack every order fresh, our general policy is that items and services, once purchased, cannot be returned or refunded. Below is how that plays out across the situations you’re most likely to run into.

Standard Orders

Once your order is confirmed and preparation begins, we’re unable to cancel, return, or refund it. This is a food-safety and quality standard: meals are made fresh, so once they’re packed for delivery, they can’t be resold or reused.

Order Accuracy & Quality Issues

If your order arrives incomplete, incorrect, or with a genuine quality issue (for example, a missing item or a dish that isn’t as described), let us know within 2 hours of delivery via info@urbangluttonyco.com or +91 79046 00767, with a photo where possible. We’ll review each case individually and, where we’re at fault, make it right with a replacement or credit toward your next order, at our discretion.

Delivery Timelines

Minimum delivery time is 30 minutes; maximum delivery time is 1 day, depending on order type and location. Delivery estimates can be affected by weather, traffic, or high order volume; a delayed delivery on its own doesn’t automatically qualify an order for a refund, but do reach out if a delay causes a genuine problem and we’ll work with you on it.

Subscription Plans

Subscription meals are purchased in advance and are non-refundable once activated. You can pause, skip, or adjust delivery dates with at least 24 hours’ notice via WhatsApp, and unused meals remain valid for the plan’s validity window (15, 30, or 40 days, depending on your plan). See the Subscriptions FAQ for the specifics of pausing, renewing, and plan validity.

Orders Through Petpooja & Rekart

Orders and payments placed through our partner platforms, Petpooja for direct orders and Rekart for subscriptions, are processed by those platforms. If a payment itself needs to be reversed (for example, a duplicate charge), that’s handled through the payment method or platform used to pay; we’re glad to help you get in touch with the right place if you’re not sure where to start.

How to Raise a Concern

Write to info@urbangluttonyco.com or call +91 79046 00767 with your order details. We aim to respond within 24 hours and to resolve most issues within 2–3 business days.